EconSys Blog - Survey administration

How to Ensure Action on Federal Survey Data

By Drew Lessard on Feb 6, 2018 8:33:34 AM

Every year, federal agencies administer hundreds of surveys to both their civilian workforce and the people they serve. Whether a regularly administered survey like the Federal Employee Viewpoint Survey (FEVS) or a specialized survey to measure the effectiveness of services provided, they serve a valuable role in identifying areas of concern and providing the road map for executive leadership to address them.

In any organization, however, poor communication, incomplete analysis of survey results, or the lack of a clear plan can mean limited action on survey data. This can be frustrating to stakeholders expecting results, as well as survey respondents who are regularly asked for their input, but don’t see change or discussion based on their feedback. Here are some specific things that can be done to ensure effective action on federal survey data.

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Best Practices for Survey Implementation in the Federal Government

By Drew Lessard on Feb 2, 2018 9:08:40 AM

Surveys provide valuable data to federal agencies in several key areas. From internal surveys that measure employee satisfaction to longitudinal surveys that collect data on the effectiveness of public facing programs, they are a necessary and information-rich tool.

To ensure maximum value, however, surveys must be administered effectively. Careful consideration should be given by program managers to maximize response rate, streamline internal communication, and narrow the focus of the survey so the results are as actionable as possible. By following these best practices, it’s possible to greatly improve the survey administration process from the agency level down.

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