Every year, federal agencies administer hundreds of surveys to both their civilian workforce and the people they serve. Whether a regularly administered survey like the Federal Employee Viewpoint Survey (FEVS) or a specialized survey to measure the effectiveness of services provided, they serve a valuable role in identifying areas of concern and providing the road map for executive leadership to address them.
In any organization, however, poor communication, incomplete analysis of survey results, or the lack of a clear plan can mean limited action on survey data. This can be frustrating to stakeholders expecting results, as well as survey respondents who are regularly asked for their input, but don’t see change or discussion based on their feedback. Here are some specific things that can be done to ensure effective action on federal survey data.